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FAQ

Do you need assistance? Below you can find a list of the most frequently asked questions. If you do not find what you are looking for, contact our Concierge Service and we will be available to answer you.

About products

What is a hibed?

What is the price of a hibed?

Can I request a specific material which is not included in the sample box?

What are the available dimensions for HiCan?

How long is the production process of a hibed?

Is the mattress included?

What is the best size of the mattress for my hibed?

Devices and control

How can I control all the features of a Hi-Product?

Is Hi-Interiors app available for IOS and Android devices?

How many devices can be used to control a hibed?

How many users can control the features of a hibed?

Can I control the hibed with voice control?

Can I connect any streaming media adapter to hibed?

Can I connect a game console to hibed?

Can I sync the bed with IoT system of the house?

Guarantee

Are the products of Hi-Interiors covered by guarantee?

Can I extend the guarantee period?

Do you provide customer assistance after the purchase?

Order and payment

How can I order my hibed?

What are the methods of payment to order a product?

Should I pay the whole amount at one payment or part payments?

Can I cancel my order?

How much is hibed's VAT and import duties?

Shipping and installation

How long does it take to ship my order?

How do you ship my order?

How much is the shipping cost?

Who is responsible for the installation of my hibed?

Is there extra cost for the installation?

How long does it take to install my hibed?

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